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Privacy Statement
Commerce Bank & Trust Company (CBT),
its affiliates and employees are dedicated to protecting the
privacy of your non-public information. Whether you do business
with Commerce Bank & Trust Company or a member of our
family of affiliates, your privacy is protected. To help you
better understand how your personal information is protected
here at CBT, we are providing you with the following statement
describing our privacy policies and practices. In the event
your relationship with us terminates, or you become an inactive
customer, we will continue to adhere to the policies and practices
described below.
Non-affiliated Third Parties
Non-affiliated third parties are those which are not part
of the family of companies controlled by Commerce Bank &
Trust Company.
Affiliates
Our affiliates are the family of companies controlled by Commerce
Bank & Trust Company and include: 1-800-East-West Mortgage
Company; 1-800-East-West Mortgage Company, LLC; Commerce Investment
Corporation; Commerce Investment Corporation II; and Metro
Commerce Real Estate, Inc.
What Information We Collect
As a financial institution, we must collect, retain, and use
information about our customers and applicants for the purpose
of providing our products and services. We may collect non-public
personal information from a variety of sources:
- Information you give us on applications or other forms
- Information about your transactions
with us
- Information about your transactions
with other parties
- Information from a consumer reporting
agency
- Information we receive as a result
of verifying customer information
The information collected and retained
by CBT is used for specific business purposes, such as approving
or administering your account, complying with banking regulations,
protecting against fraud, and developing a better understanding
of your financial needs to provide you with products and services
of value to you.
The Information That May Be
Shared Within Commerce Bank & Trust Company
We believe that the responsible use of information benefits
our customers by enabling us to understand their specific
financial needs and to offer products and services tailored
to meet those needs. To continue providing you with the best
possible service and offering you the broadest array of financial
products, we reserve the right to share the non-public personal
information we collect among our family of affiliates in accordance
with prudent security procedures. The information shared may
include information that you have provided to us on an application
(such as your name, address, and telephone number); information
we obtain from a consumer report (such as your credit score
or credit history with others); information we obtain to verify
representations made by you (such as your open lines of credit);
information that relates to our experiences or transactions
with you or your accounts (such as account balances and payment
history); and information we obtain from a third party regarding
their employment, credit, or other relationship with you (such
as your employment history).
What Information We Disclose
CBT does not sell or provide non-public personal information
about customers or former customers to other companies for
their independent use. To provide our customers with products
or services that we believe will meet their financial needs,
we may disclose limited non-public personal information to
reputable companies that perform marketing services on our
behalf or to other financial institutions with whom we have
joint-marketing agreements (such as our branded credit card
provider). The information shared may include information
that has been provided to us by you (such as your name and
address), from outside sources, or information derived from
our experiences or transactions with you (such as account
balance or payment history). We may also reveal specific information
about your accounts if you request or authorize it, to help
complete a transaction initiated by you, to a credit reporting
agency in accordance with standard banking industry practice,
or as permitted or required by law. Whenever we use a third
party company to provide services to us on your behalf, these
third parties must agree to strict confidentiality provisions
to assure the protection of your information.
How We Protect Your Personal
Information
We continue to enhance and maintain appropriate security safeguards,
standards, and procedures to protect against the unauthorized
access or use of your non-public personal information. To
maintain the security of this non-public information, we restrict
access to your personal and account information to persons
who need to know that information to provide you products
and services. Employees are trained to protect the information
we have about you and are prohibited from giving information
about you to anyone in a manner that would violate any applicable
law or our privacy policy. We maintain the most applicable
physical, procedural, and electronic safeguards to guard your
information in compliance with state and federal guidelines.
Information Related to Electronic
Banking
When you visit our internet website, you should be aware that
we may use standard software commonly referred to as “cookies.”
A cookie is a small text file or text identifier placed on
your computer by us. Cookies are commonly used on websites
and will not harm your system.
The purpose of a cookie is to collect
information such as date and time of your visit, the pages
you visited, and the services you used while at our site.
This information allows us to help gauge the usefulness of
our site. Cookies do not collect any non-public personal information.
If you do not wish to have these cookies placed on your computer,
you may disable them by making the appropriate selection from
your browser options.
When you apply online for accounts or
services, or enroll in Mane-Link Banking, you provide personal
information that is necessary for us to process your application.
That information is sent to our server in a secure session
established with a secure socket layer. For your convenience,
our web site may allow you to transfer to sites maintained
by other organizations.
Please be aware that the privacy policies
of those organizations, and not that of CBT, govern any non-public
personal information you release on such linked internet sites.
Accuracy of Records and Your
Right to Correct
We continually strive to maintain current, complete and accurate
information about you and your accounts. Should you ever believe
that our records contain inaccurate or incomplete information
about you, please notify us. You may send your notice to:
Compliance Officer, Commerce Bank & Trust Company, P.O.
Box 15020, Worcester, MA 01615-0020. We will investigate your
concerns and we will correct any inaccuracies, to the extent
we are able to do so.
Questions About Privacy
If you have any questions about CBT’s privacy policy
or practices, or if you have concerns about the protection
of your information, please contact us by mail at: Compliance
Officer, Commerce Bank & Trust Company,
P.O. Box 15020, Worcester, MA 01615-0020.
REV: 08/2006 |
