Aircraft Loans FAQs

For help with any of the following aircraft loan needs and requests, please see the applicable customer support and contact information below to assist you as efficiently as possible:

1) Change of address request – Please send us a letter with your signature and loan # referenced regarding a change of address and provide the new address information on your letter. Please send it to us by either one of the following means:
a) Fax – (508) 792-6795
b) Mail – Commerce Bank & Trust Company, PO Box 15020, Worcester, MA 01615-0020, Attention: “Loan Operations”
c) Email – Scan your letter and send it via email to mrivera@bankatcommerce.com or dnelson@bankatcommerce.com

2) Change of Bank Account Information for ACH monthly payments – Please send us a letter with your signature and loan # referenced along with providing all the bank information (e.g. Account name, Account #, ABA #), and when the change should take place, along with a copy of a check marked “Void.” Please send it to us by either one of the following means:
a) Fax – (508) 792-6795
b) Mail – Commerce Bank & Trust Company, PO Box 15020, Worcester, MA 01615-0020, Attention: “Loan Operations”
c) Email – Scan your letter and send it via email to skuzmin@bankatcommerce.com

3) Insurance Inquiries – Please provide your updated insurance policy to us with the required coverage for your loan. Please contact Martha Rivera at (508) 797-6886 or fax or email your certificate of insurance to Martha Rivera via fax at (508) 792-6795 or via email at mrivera@bankatcommerce.com

4) Loan Payment Inquiries – Contact our “Help Desk” at (800) 698-2265.

5) Payoff Amount Inquiries – Please send us a written request (e.g. letter, fax, or email) referencing your loan #, the date in which you would like a payoff and the reason for the request (e.g. seeking to sell your aircraft and payoff your loan, seeking to sell your aircraft and seeking to acquire and finance another aircraft, need for a current financial statement, other). Please send the written request via the following means:
a) Fax – (508) 797-6834
b) Mail – Commerce Bank & Trust Company, PO Box 15020, Worcester, MA 01615-0020, Attention: “Aircraft Lending Division”
c) Email – Email to aircraftlending@bankatcommerce.com

6) Online access to your loan information – [Instructions for that go here].

For all other questions, please contact our “Help Desk” @ 800-698-2265.

Your Commerce Bank team is dedicated to you and we are responsive to your needs throughout the life of your aircraft loan – and beyond. Additionally, please note that in addition to aircraft financing we offer many other attractive financing programs, products, capabilities, and services that may be of interest to you and your business such as:

  • COMPETIVE RATES - On a variety of deposit and other accounts for your specific needs, please refer to our website for our entire cash management suite of products and offerings.
  • REMOTE DEPOSIT - Helps companies improve their cash flow and is a unique service that enables you to deposit checks without leaving your building. How? A special scanner that is linked to your account at Commerce Bank.
  • CAPACITY - We have the capability to provide loans up to $20 million.
  • WE HAVE THE PEOPLE - Our relationship managers are seasoned professionals that respond quickly and decisively to customer requests. Moreover, our customer oriented service culture ensures that our customers’ day-to-day needs are attended to promptly, efficiently and professionally.

We appreciate your business and look forward to serving you.