Enabling Cookies In Your Browser

Commerce Bank takes the security of our customers' security very seriously, so we use encryption techniques and authentication procedures to maintain the security of your online session and protect your accounts from unauthorized access. When our system registers your computer, it does so by installing a secure persistent cookie (select “Activate this computer for later use”). Cookies are small text files given to you by web sites. Generally, cookies are harmless. Various web sites use cookies to store information about your preferences. We also place cookies on your hard drive for federally mandated “Multifactor Security Authentication” security purposes. Our cookies do not identify you by name or by account number.

You control cookie settings and options; therefore, we recommend you properly manage cookies on your computer(s). The settings vary by browser, but you can usually change your cookie settings by going to the browser “Options” or “Settings” menu and finding the “Privacy” settings. Or, just search your browser’s “Help” menu for “enable cookies”.Locate your browser from the list and follow the instructions so your browser will function properly with our website.

Internet Explorer 9.0, 10.0 & 11.0
Internet Explorer 8.0
Internet Explorer 7.0
Mozilla Firefox
Google Chrome
AOL users
iPhone & iPad
MAC Safari 5.0
MAC Safari 5.1

IMPORTANT NOTE: If you (or your installed third-party software such as Norton 360, CC-Cleaner, SecuritySuite, Computer Associates, NetBarrier, etc.) clear or deletes cookies when you exit your online session, you will have to re-register the computer the next time you logon. Some antivirus programs may delete your cookies automatically, so check your software documentation about disabling that feature.

In addition to third-party software, separate firewall software settings may override the browser defaults even after you set them. You may need to make changes in cookie retention and site allowances through that respective software. This includes any “cookie manager” ADD-ONs you may have running within Firefox. See the “OTHER” section at bottom of this guide.

 

Internet Explorer 9.0, 10.0 & 11.0 Users

  1. Start Internet Explorer

  2. Click on the Tools (via the Gear Icon)

  3. Select Internet Options

  4. On the General Tab, verify “Delete Browsing History on Exit” is NOT checked

  5. Click on the Privacy tab

  6. Click the “Advanced” button

  7. Select “Override Automatic Cookie Handling” 

  8. Under “First Party Cookies” choose “Accept” 

  9. Select the “Always allow session cookies” checkbox.

  10. Under “Third Party Cookies” we suggest “Accept” 

  11. Click “OK.”

  Next you need to set a “Sites” allowance:

  12. Click on the Privacy Tab

  13. Halfway down the Privacy page, click on the “Sites” button

  14. On the “Address of web site” line enter: secure.onlineaccess1.com

  15. Next click “Allow,” then click “OK”

  16. If on the “General” Tab you have “Delete browsing history on exit” checked, click the “Delete” button. (If unchecked, just click “OK” to close Internet Options) 

  17. Ensure “Preserve Favorites website data” is checked

  18. If "Delete Cookies" is checked, UN-Check it

  19. Click “OK” to close Internet Options

  20. Close and then restart Internet Explorer. 

IMPORTANT: You may need to receive a new Secure Access Code and activate your computer browser one more time. Set the “Select Delivery” webpage as a “Favorite” in your Favorites folder. These steps should help to resolve the problem, provided no other cookie-utility software is in use on your system.   

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Internet Explorer 8.0      

  1. Start Internet Explorer

  2. Click on the Tools menu option on the Menu Bar

  3. Select Internet Options

  4. On the General Tab, verify “Delete Browsing History on Exit” is NOT checked

  5. Click on the Privacy tab

  6. Click the “Advanced” button

  7. Select “Override Automatic Cookie Handling” 

  8. Under “First Party Cookies” choose “Accept” 

  9. Select the “Always allow session cookies” checkbox.

  10. Under “Third Party Cookies” we suggest “Accept” 

  11. Click “OK.”

  Next you need to set a “Sites” allowance:

  12. Click on the Privacy Tab

  13. Halfway down the Privacy page, click on the “Sites” button

  14. On the “Address of web site” line enter: secure.onlineaccess1.com

  15. Next click “Allow,” then click “OK”

  16. If on the “General” Tab you have “Delete browsing history on exit” checked, click the “Delete” button. (If unchecked, just click “OK” to close Internet Options) 

  17. Ensure “Preserve Favorites website data” is checked

  18. If "Delete Cookies" is checked, UN-Check it

  19. Click “OK” to close Internet Options

  20. Close and then restart Internet Explorer. 

IMPORTANT: You may need to receive a new Secure Access Code and activate your computer browser one more time. Set the “Select Delivery” webpage as a “Favorite” in your Favorites folder. These steps should help to resolve the problem, provided no other cookie-utility software is in use on your system.   

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Internet Explorer 7.0 Users

  1. Start Internet Explorer

  2. Click on the Tools menu option on the Menu Bar

  3. Double-click the Internet Options icon 

  4. Select the Privacy tab 

  5. Click the “Advanced” button

  6. Check the “Override Automatic Cookie Handling” box 

  7. Under “First Party Cookies” choose “Accept” 

  8. Select the “Always allow session cookies” checkbox

  9. Under “Third Party Cookies” we suggest “Accept” 

  10. Click “OK.”

  Next you need to set a “Sites” allowance:

  11. Click on the Privacy Tab

  12. Halfway down the Privacy page, click on the “Sites” button

  13. On the “Address of web site” line enter: secure.onlineaccess1.com

  14. Next click “Allow,” then click “OK”

  15. Click “OK” to close Internet Options

  16. Close and then restart Internet Explorer.      

IMPORTANT: You may need to receive a new Secure Access Code and activate your computer browser one more time. Set the “Select Delivery” webpage as a “Favorite” in your Favorites folder (Upper menu bar > Favorites > Add to Favorites). These steps should help to resolve the problem, provided no other cookie-utility software is in use on your system.

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Mozilla Firefox Users  

  1. Start Mozilla Firefox

  2. Click on the “Tools” option on the Menu Bar

  3. Select Options

  4. Click on the Privacy tab, scroll down to the “Cookies” section

  5. Check the “Accept Cookies from Site” checkbox

  6. Check the “Accept Third Party” checkbox

  7. Choose the “Keep until they expire” option 

  8. Click “OK” to close. 

IMPORTANT NOTE: Ensure your option to “Clear history when Firefox closes” is EITHER un-checked, OR if enabled, ensure the settings has both Cookies and possibly Site Preferences UN-checked (allowed). 

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Google Chrome Users

  1. Start Chrome and Click on the wrench icon on the Menu Bar.

  2. Select Options

  3. Select “Under the hood”

  4. From the Privacy section, click on “Content Settings”

  5. Click “Cookies”

  6. Choose the “Keep until they expire” option 

  7. Check the “Allow local data” checkbox

  8. Click “Add” and in the “Pattern” box, type in: onlineacess1.com 

  9. Click Action “Allow,” then click “OK”

  10. Click “Close”

  11. Ensure “Clear Cookies and other site data” is NOT checked

  12. Click “Close” to exit the sub-panel, and “Close” to exit the control panel.

SPECIAL CHROME NOTE: Chrome has not been fully tested or approved for use with our Online Banking or Bill Pay Websites. You may need to explore other settings or options, or consult with the Google Chrome Beta team for reliability, troubleshooting, tips or cookie-management suggestions.

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Apple iPhone & iPad Users

  1. Go to Settings

  2. Select Safari

  3. Accept Cookies > “Always” or “From Visited”

  4. JavaScript > On.

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Safari 5.1 and newer (Mac OSX) Users

  1. Click Safari in the menu bar and select Preferences

  2. Click Privacy

  3. Set the option: “Block Cookies” as “Never”

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Safari 5.0 and older (Mac OSX) Users

  1. Click Safari in the menu bar and select Preferences

  2. Click Security

  3. Set the option: “Accept Cookies” as “Always”

  4. Make sure the radio button “Enable all Cookies” is selected

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AOL Users

Cookies can be enabled following your browser’s normal method (refer to either IE or Netscape); however, if that does not work please refer to AOL’s Technical Support at (800) 827-6364. (Note: AOL does not provide online documentation about enabling cookies for their web browser, and has chosen to handle this on a per-customer basis.)

We also suggest that users disable TopSpeed for your banking session(s). When you contact AOL Support, you want to ask “how do I get to my ‘Internet Options’ control panel to set ‘allowed’ sites for cookie retention?”

Then, simply add the site as Private/Allowed sites: secure.onlineaccess1.com

Login again, set a new cookie request, and you should be all set for future logins.

If AOL Support navigates you to separate browser control panels (Internet Explorer, Mozilla Firefox, etc.), please refer to the specific steps for each browser.

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