Your identity is one of your most valuable assets. Identity Theft occurs when someone uses your name, address, social security number, credit card or financial account numbers, and/or passwords of other personal information without your knowledge to commit fraud.
Tips to Protect Yourself from Identity Theft
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Who should I notify if I think I am a victim of Identity Theft?
- Contact the three national credit bureaus (Experian, Equifax, and Transunion) and ask them to attach a “fraud alert” to your credit file. Each has a website and a toll-free number, listed below.
- Contact all your creditors (by phone and in writing) to inform them of the problem.
- Contact the local police. They may be able to act under state consumer protection laws.
- If mail fraud is suspected, notify your local postmaster.
- Alert Commerce Bank immediately at (800) 698-2265 so we can then watch for any unusual activity or suggest other means of protecting your account.
- Request to change any Personal Identification Numbers (“PINs”) or passwords used for account access.
- You may also contact the Massachusetts Attorney General Consumer Hotline, the Federal Trade Commission, and/or the Office of Consumer Affairs. The contact information for each is listed below.
Important Contact Information
The Credit Reporting Bureaus/Fraud Departments
P.O. Box 15069
Atlanta, GA 30348
Experian (formerly TRW)
P.O. Box 9532
Allen, TX 75013
P.O. Box 679
Fullerton, CA 92634
Massachusetts Attorney General Consumer Hotline
Visit www.mass.gov/ago or call (617) 727-8400
Federal Trade Commission Hotline
Visit www.consumer.ftc.gov/features/feature-0014-identity-theft or call (877) IDTheft
Office of Consumer Affairs Hotline
Visit www.mass.gov/ocabr/ or call (617) 727-7780 or (888) 283-3757