Common Logon Challenges

(For more detailed information please consult the Online Banking & Bill Pay Users Agreement

 

Account Disabled?

This occurs after you enter an incorrect Logon ID and/or password. The password field is case sensitive, so you may be using the correct password but the wrong case. For security reasons, your account will become disabled after three failed attempts. We can reset the account for you, just email your request to us.

To keep your access current you must logon at least once every 90 days. If you do not logon within that time period, for security purposes, your access will be removed. You must contact us at the number listed below to be reinstated.

 

Forgotten Your Logon ID or Password?

We all have too many passwords to remember. If you forget yours, we can quickly reset the account for you. Just email your request to us or call us at (508) 797-6921 or (508) 791-9656, from 8 AM to 5 PM, Monday through Friday.

 

New Users 

Before you can begin using Mane-Link you must enroll in Online Banking. If you have not yet completed an enrollment form, click here. After you have completed the form, your logon ID and password will be mailed to your address of record within 5 to 7 days. 

 

First Time Users

Before you attempt to login for the first time, take a few minutes to read the “Access Code Guide” instructions. This quick exercise will help ensure that your Online Banking configuration is done right the first time.

Access Code Guide

 

Mobile Banking

If you downloaded the application, but can't login, be sure you logon to Online Banking and authorize your credientials. Complete instructions can be found here.

 

Bill Pay Users

For help with any Bill Payment issues, please call subscriber services at (877) 285-4285.

 

Receiving too many Secure Access Codes?

Usually the second time you logon to online banking you will be prompted to receive a second Secure Access Code (via phone or email) in order to register your browser. This is a Multifactor Security feature required by federal law. Should someone ever get your Login ID and password information, they would not be able to log into your online banking unless they were at your computer. Whenever you reset the cookies on your browsers, you will go through this process again. If you continue to receive repeated instructions to request Secure Access Codes, you may just need to reconfigure your browser’s cookie settings.

 

Security and Privacy

All users should take a moment to read our Online User’s Agreement. If you have any questions or need additional information concerning the safety and security of electronic banking, please refer to our Security and Privacy Statement.

 

128-Bit Encryption

All information relating to you and your accounts is protected using 128-bit encryption. For optimum security protection we strongly recommend using the latest available version of your browser.

 

Customer Service

If you have any questions or are experiencing any problems with Online Banking, please email us .

You can also call us at (508) 797-6921 or (508) 791-9656, from 8 AM to 5 PM, Monday to Friday.